Shipping policy

Shipping Policy

Thank you for shopping with Fanci.

This Shipping Policy explains how we process, prepare, and deliver orders to customers located within the United States.

1. Order Processing Time

Orders are generally processed within 3 to 5 business days, Monday through Friday, excluding weekends and U.S. public holidays.

During busy seasons, promotional events, holidays, or periods of unusually high order volume, processing may take up to 9 - 12 business days.

After placing your order, you will receive an order confirmation email containing the details of your purchase.

Once your order has been prepared and shipped, Fanci will send a shipping confirmation email with tracking information so you can follow the progress of your delivery.

2. Shipping Destinations

Fanci currently ships orders within the United States only.

Shipping is available to customers in the continental United States, excluding Alaska and Hawaii.

At this time, international shipping is not available.

3. Shipping Costs and Estimated Delivery Time

Our current standard shipping option is:

Shipping Method: Standard Shipping
Shipping Cost: Free
Estimated Delivery Time: 12–15 business days

From time to time, Fanci may offer free shipping promotions or other special shipping offers. Any available promotion will be clearly displayed on our website or during checkout.

Please understand that all delivery timeframes are estimates and are not guaranteed.

Actual delivery times may vary because of carrier delays, severe weather, seasonal demand, high shipping volume, transportation disruptions, or other circumstances outside Fanci's reasonable control.

4. Order Tracking

Once your order has shipped, Fanci will send a tracking number to the email address provided during checkout.

You can use the tracking link included in the shipping confirmation email to monitor the status and estimated delivery progress of your package.

If you do not receive your tracking information, please check your spam or junk email folder first.

If tracking information is still unavailable, please contact us for assistance.

Email: support@fancijews.com

5. Important Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout. An incorrect, incomplete, or outdated address may cause delivery delays, returned packages, or unsuccessful delivery attempts.

Title and risk of loss are transferred to the customer once the package has been handed over to the shipping carrier, subject to applicable law.

Fanci cannot guarantee delivery dates and is not responsible for delays resulting from incorrect or incomplete addresses provided by the customer, carrier-related disruptions, weather conditions, transportation issues, or other circumstances outside our reasonable control.

If you discover an error in your shipping information after placing an order, please contact Fanci as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

6. Damaged Packages

We recommend inspecting your package and jewelry as soon as the order is delivered.

If your order arrives damaged, please contact Fanci within 48 hours of delivery.

When submitting your request, please include your order number and clear photographs showing the damaged product and the condition of the shipping package.

Our team will review the information provided and assist with the appropriate resolution.

Email: support@fancijews.com

7. Lost or Significantly Delayed Packages

If your shipment appears to be lost or has experienced a significant delay beyond the expected delivery period, please contact Fanci.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment and determine the next available steps.

Carrier investigations and claims may require additional processing time depending on the circumstances.

8. Split Shipments

In some situations, items from the same order may be shipped separately.

If your order is divided into multiple packages, you may receive more than one shipping confirmation and separate tracking numbers for each shipment.

Receiving one package does not necessarily mean that the remaining items in your order have been omitted.

Please refer to the tracking information provided for each shipment.

9. Delivery Estimates

Estimated delivery times begin after the order has completed processing and has been transferred to the shipping carrier.

Processing time and shipping transit time are separate periods.

For example, an order may require 3 to 5 business days for processing, followed by approximately 9 - 12 business days for standard delivery.

These timeframes are estimates and may vary depending on the carrier, destination, weather conditions, seasonal demand, and other factors outside Fanci's control.