Cancellation Policy

At Fanci, we want our customers to clearly understand how order cancellations are handled before completing a purchase. This Cancellation Policy explains when an order may still be canceled, when cancellation may no longer be possible, how order modification requests are reviewed, and how refunds are handled when a cancellation is approved.

For the purpose of this policy, business days means Monday through Friday, excluding public holidays.

1. Cancellation Requests Before Shipment

1.1 When You May Request a Cancellation

You may request to cancel an order as long as it has not yet been handed over to the shipping carrier.

If you wish to cancel your order, please contact Fanci as soon as possible. When submitting your request, please provide your order number, the name associated with the order, the email address or phone number used at checkout, and whether you would like to cancel the entire order or only part of it.

Submitting a cancellation request does not automatically mean that your order has been canceled. A cancellation is considered complete only after Fanci reviews and confirms the request.

1.2 How We Determine Cancellation Eligibility

Cancellation requests are reviewed according to the actual fulfillment status of the order at the time our team processes the request.

Submitting a request does not pause the fulfillment process or extend the time available for cancellation. If an order has already progressed too far through processing, we may no longer be able to stop the shipment.

If the order has already been transferred to the shipping carrier before the cancellation request is reviewed, it will no longer qualify for cancellation under this policy.

Fanci makes reasonable efforts to review cancellation requests promptly during customer service hours. However, we cannot guarantee that every request will be processed before the order advances to the next fulfillment stage.

2. Processing Time and Daily Cutoff

Our daily order cutoff time is 2:00 PM CST.

Orders are generally processed within 3 - 5 business days. Orders placed after the daily cutoff time will usually begin processing on the following business day.

Because orders may move through fulfillment quickly, we recommend contacting Fanci as soon as possible if you decide that you no longer wish to proceed with your purchase.

3. When a Cancellation May Be Accepted

Fanci may approve a cancellation if the order has not yet been transferred to the shipping carrier and remains at a stage where fulfillment can still be stopped.

Depending on the actual order status, we may approve cancellation of the entire order or only selected items.

All cancellation decisions are based on the fulfillment stage of the order at the time the request is reviewed.

4. When Cancellation Is No Longer Possible

An order may no longer be eligible for cancellation if it has already been handed over to the shipping carrier, has entered shipped status, has reached final dispatch preparation, or has otherwise progressed to a stage that cannot reasonably be reversed.

The existence of a shipping label or tracking number does not by itself determine whether an order can still be canceled. Eligibility is based on the actual fulfillment status of the shipment.

If cancellation is no longer available, you may need to wait until the order is delivered and then request assistance under our Return & Refund Policy, provided that the item meets the applicable return conditions.

5. Changes to an Order After Checkout

If you need to update your shipping address, quantity, contact information, or another order detail after checkout, please contact Fanci as soon as possible.

We may be able to assist with certain modifications if the order has not yet been handed over to the carrier and is still at a stage where changes can reasonably be made.

Depending on the fulfillment status, we may be able to correct a shipping address, update contact details, adjust quantities, or remove part of an order.

Some changes may no longer be possible once an order enters final processing, once the package has been prepared for dispatch, or after it has been transferred to the shipping carrier.

In certain situations, the best available option may be to cancel the original order, if cancellation is still possible, and place a new order with the correct information.

All order modification requests are subject to review and cannot be guaranteed.

6. Partial Cancellations

A partial cancellation may be possible if the relevant items have not yet progressed beyond the stage where they can be removed from the order.

If a partial cancellation is approved, the amount paid for the canceled portion will be refunded to the original payment method.

If canceling part of an order changes the value of the remaining purchase, shipping charges or free shipping eligibility may be recalculated according to the shipping terms displayed on our website or during checkout.

7. Refunds for Approved Cancellations

When Fanci approves a cancellation before shipment, the applicable refund will be issued to the original payment method used for the order.

If the entire order is canceled, the full amount paid for the approved canceled order will be refunded.

If only part of the order is canceled, the refund will apply only to the approved canceled portion.

If a shipping charge was collected for an order that is fully canceled before shipment, that shipping charge will also be refunded.

If only part of an order is canceled and the remaining items are still shipped, any shipping adjustment will be based on the updated order value and the applicable shipping terms.

Approved cancellation refunds are generally processed within 10 business days after Fanci confirms the cancellation.

Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

8. Orders Already Shipped or Refused at Delivery

Once an order has been transferred to the shipping carrier, it can no longer be canceled under this Cancellation Policy.

Refusing a package at delivery does not count as an approved cancellation.

If a customer refuses delivery without first receiving written instructions or approval from Fanci, any refund that may later be approved may be adjusted to account for applicable non-refundable shipping or handling costs.

Requests involving orders that have already been shipped will instead be reviewed under our Shipping Policy or Return & Refund Policy, depending on the circumstances.

9. When Fanci May Cancel an Order

Fanci may cancel an order when reasonably necessary.

This may happen if required order information cannot be verified, payment cannot be successfully authorized or confirmed, an issue is identified that affects the accuracy of the order, suspected fraud or another serious operational concern is detected, or an item becomes unavailable because of an inventory error or unexpected stock issue.

If Fanci cancels an order after payment has already been received, the applicable refund will be returned to the original payment method within 10 business days after the cancellation is confirmed.

Additional processing time may be required by the customer's bank or payment provider before the refund becomes visible in the account.

10. Orders Marked as Delivered but Not Received

If tracking information shows that an order has been delivered but the customer reports that the package has not been received, the matter will not be treated as a cancellation.

These situations are handled under our Shipping Policy.

Please contact Fanci as soon as possible so that we can review the available tracking and delivery information and assist with the appropriate next steps.

11. Response Time for Cancellation Requests

Fanci generally aims to respond to cancellation requests within 1 to 2 business days after receiving the necessary order information.

A response may take longer if additional details are required, the cancellation request is incomplete, or customer support volume is unusually high.

12. Frequently Asked Questions

12.1 I just placed my order. Can I cancel it?

Possibly. If your order has not yet been handed over to the shipping carrier and remains at a stage where fulfillment can still be stopped, your cancellation request may be approved.

Your order is not considered canceled until Fanci confirms the cancellation.

12.2 My order is already being processed. Can I still cancel it?

Possibly, depending on the actual fulfillment status of the order when we review your request.

If the order has already reached final shipping preparation or has been transferred to the carrier, cancellation may no longer be possible.

12.3 Will shipping costs change if I cancel only part of my order?

They may.

If a partial cancellation changes the value of the remaining order, shipping charges or free shipping eligibility may be recalculated based on the updated order total and the applicable shipping terms.

12.4 Can I edit my order instead of canceling it?

In certain situations, yes.

Fanci may be able to make limited changes if your order has not yet been transferred to the carrier and remains at a stage where modifications are possible.

Whether a change can be made depends on the actual status of the order at the time your request is reviewed.

12.5 What happens if my order has already shipped?

Once an order has been transferred to the shipping carrier, it is no longer eligible for cancellation under this policy.

Any further request involving the shipment will be handled under Fanci's Shipping Policy or Return & Refund Policy, depending on the situation.

13. General Policy Information

This Cancellation Policy should be reviewed together with the information provided on our website, during checkout, and in Fanci's other applicable policies, including our Shipping Policy and Return & Refund Policy.

If mandatory consumer protection laws in the customer's jurisdiction provide different rights or requirements, Fanci will comply with those requirements to the extent required by applicable law.