Refund policy

Return & Refund Policy

At Fanci, we want you to feel confident with every purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and issues involving damaged or incorrect items.

1. 30-Day Return Period

Fanci offers a 30-day return period for most eligible products.

You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must remain in its original condition. It must be unused, unworn, unaltered, and free from signs of wear or damage.

All original tags, if applicable, must remain attached, and the product must be returned with its original packaging.

A valid proof of purchase, such as your order number or receipt, is also required.

Fanci reserves the right to decline a return if the item does not meet these conditions.

3. How to Request a Return

To begin a return, please contact us at:

Email: support@fancijews.com

Please include your order number and the reason for your return.

After your request has been reviewed and approved, Fanci will provide return instructions. For eligible customers in the United States, a prepaid return shipping label will be provided by email.

Please package the item securely and follow the return instructions provided by our customer support team.

Returns sent to Fanci without prior approval or without following the provided return instructions may not be accepted.

4. Damaged, Defective, or Incorrect Items

We recommend inspecting your jewelry as soon as your order arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact Fanci within 48 hours of delivery.

Email: support@fancijews.com

When contacting us, please include your order number along with clear photographs showing the product, the issue, and the original packaging where applicable.

After reviewing the information provided, Fanci will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or a full refund.

5. Items That Cannot Be Returned

Certain products may not qualify for return due to their condition, nature, or the terms under which they were purchased.

Items that have been worn, used, altered, damaged after delivery, or otherwise show signs of use cannot be returned.

Custom-made or personalized jewelry is not eligible for return unless it arrives damaged, defective, or incorrect.

Gift cards and items identified as final sale or clearance are also not eligible for return.

If you are uncertain whether a particular product qualifies for return, please contact Fanci before placing your order.

6. Exchanges

If you would like a different item, size, color, or style, the most efficient option is generally to return the original eligible item for a refund and place a new order for your preferred replacement.

This process allows the new item to be ordered without waiting for the original return and exchange process to be completed.

All returned items must satisfy the eligibility requirements described in this policy.

7. Refunds

Once Fanci receives your returned item, it will be inspected to confirm that it meets our return requirements.

After the inspection is completed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used when placing the order.

Fanci will process an approved refund within 10 business days after approval.

Please note that your bank, credit card issuer, or payment provider may require an additional 10 business days to reflect the refund in your account.

Original shipping charges are generally non-refundable, except when a return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item.

8. Prepaid Return Shipping

For eligible returns from customers in the United States, Fanci will provide a prepaid return shipping label after the return request has been reviewed and approved.

The return must be sent according to the instructions provided by Fanci.

Any package returned using a different shipping method without prior authorization may not qualify for reimbursement of shipping costs.