Privacy policy

Privacy Policy

At Fanci, we respect your privacy and are committed to protecting your personal information while providing a secure, smooth, and personalized shopping experience.

This Privacy Policy explains how Fanci collects, uses, shares, and protects your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing our website or making a purchase, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

1. Information We Collect

Fanci may collect personal information that is necessary to process orders, provide customer service, operate our website, improve our services, and enhance your overall shopping experience.

Personal & Contact Information

We may collect information such as your name, email address, phone number, billing address, and shipping address.

Payment Information

When you make a purchase, payment-related information such as your selected payment method and transaction details may be collected and processed.

Payment information is securely processed through Shopify Payments and other trusted third-party payment providers. Fanci does not store complete credit or debit card details on its own servers.

Account Information

If you choose to create an account, we may collect your username, password, saved addresses, account preferences, and other information associated with your customer account.

Shopping & Usage Information

We may collect information about how you interact with our website, including products you view, items added to your shopping cart or wishlist, purchase history, order information, and general browsing activity.

Device & Technical Information

Certain technical information may be collected automatically when you visit our website. This may include your IP address, browser type, device type, operating system, and information about how you interact with our website.

This information may be collected through cookies, pixels, and similar technologies.

Communications

When you contact Fanci, we may collect the information contained in your communications with us. This may include customer service inquiries, order-related messages, emails, reviews, feedback, and other information you voluntarily provide.

2. How We Use Your Information

Fanci may use your personal information to process and fulfill orders, complete payments, arrange shipping and delivery, provide customer support, respond to inquiries, and communicate important information about your purchases.

We may also use your information to manage customer accounts, personalize your shopping experience, provide relevant product recommendations, improve our products and website, understand website performance, and measure customer engagement.

Personal information may also be used to help prevent fraud, detect unauthorized activity, maintain the security of our website and customers, and comply with applicable legal and regulatory requirements.

Where permitted by law, Fanci may also use your information to send promotional or marketing communications. Where consent is required, such communications will only be sent with the appropriate permission.

3. How We Share Your Information

Fanci may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These third parties may include Shopify, ecommerce service providers, payment processors, payment gateways, shipping carriers, delivery providers, website hosting providers, technology services, analytics providers, customer communication services, advertising platforms, marketing services, fraud prevention providers, security providers, and professional advisers where reasonably necessary.

We may also disclose personal information when required by applicable law, regulation, legal proceedings, or governmental requests.

Information may also be disclosed when reasonably necessary to protect the rights, property, security, or safety of Fanci, our customers, or others.

If Fanci is involved in a merger, acquisition, financing arrangement, restructuring, sale of assets, or another business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Fanci does not sell your personal information to third parties for their own independent marketing purposes.

4. Cookies & Tracking Technologies

Fanci uses cookies and similar technologies to support the operation and improvement of our website.

These technologies may help us keep the website functioning correctly, remember customer preferences, maintain shopping carts, understand website traffic, analyze performance, personalize content, recommend relevant products, measure advertising effectiveness, and provide relevant advertising where permitted by applicable law.

You may be able to manage or disable cookies through your browser settings.

Please be aware that restricting or disabling certain cookies may affect the functionality, performance, or availability of some website features.

5. Your Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information Fanci holds about you.

These rights may include requesting access to your personal information, requesting corrections to inaccurate information, requesting deletion of certain information, requesting a copy of your data, restricting or objecting to certain processing activities, or withdrawing consent where processing is based on consent.

You may also have the right to opt out of marketing communications or certain uses or sharing of personal information for targeted advertising where applicable.

Marketing emails sent by Fanci will include an unsubscribe option that allows you to stop receiving promotional communications.

Where applicable, Fanci may recognize supported privacy preference signals such as Global Privacy Control (GPC).

To exercise an applicable privacy right, please contact us using the information provided below.

Fanci may need to verify your identity before completing certain privacy-related requests.

6. Data Security

Fanci uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

We also work with established ecommerce, payment, and technology service providers that maintain their own security systems and safeguards.

However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Customers are encouraged to use strong passwords, protect their login credentials, and avoid sharing their account information with other individuals.

7. Children’s Privacy

Fanci's Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to Fanci, please contact us so that we can review the situation and take appropriate action, including deletion of the information where required.

8. International Data Transfers

Fanci and the service providers we work with may store, process, or transfer personal information in countries other than the country where you live.

Privacy and data protection laws in those locations may differ from the laws in your jurisdiction.

Where required by applicable law, Fanci takes appropriate measures designed to protect personal information when it is transferred internationally.

9. Data Retention

Fanci retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Personal information may be retained for purposes such as maintaining transaction and order records, providing customer service, managing customer accounts, preventing fraud, resolving disputes, and meeting applicable tax, accounting, regulatory, or legal requirements.

The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.

10. Third-Party Links

Our website may contain links to websites, applications, platforms, or other services operated by third parties.

Fanci does not control and is not responsible for the privacy practices, security procedures, content, or policies of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service before providing personal information or using its services.

11. Changes to This Privacy Policy

Fanci may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.

When this Privacy Policy is updated, the revised version will be posted on this page. Where appropriate, an updated effective date may also be displayed.

We encourage customers to review this Privacy Policy from time to time to remain informed about how personal information is handled.